Contact us

How can we help you?

Contact us whenever you need to. We are available 24 hours a day, 365 days a year to answer your questions, respond to your requests for information, or to register any incidents.

You can contact us using the following channels:

TE RESPONDEMOS / CHAT

Log into your Online Banking (in Spanish) and you can ask our agents any questions you have directly through our chat line or by sending us your query. If you do not have Online Banking, you can access this service through our Electronic Headquarters. In both cases, you will find these two options on the left-hand side menu, by clicking on Te respondemos / Chat.

FORM

• Please fill out our inquiry form (in Spanish) and you will receive a reply at the email address provided.

TELEPHONE NUMBERS

• Free customer helpline: 900 15 10 10
• Preferential attention for the over 65s: 900 923 338
• Unlock access to online banking: 950 18 33 13 (24H).
  Direct numbers

  • Unblock online banking user: 950 97 99 68 (24H).
  • Unblock phone banking user: 950 97 99 69 (24H).
  • Unblock an operation: 950 97 99 70 (24H).
  • Unblock signature to operate: 950 97 99 71 (24H).
  • Obtain code sent by SMS message: 950 97 99 72 (24H).
• Online Banking support: 900 15 10 10 (24h)
• Phone Banking: +34 950 53 79 10 (24h. You must be registered for the service, and have your username and password to hand)
Report lost/stolen cards: 900 21 03 03 (Free) / +34 950 21 03 03 (24H) / 917 67 69 13 (Redsys 24H Free)
We also give you access to:
• Visa emergency helpline
• MasterCard emergency helpline
Incidents and complaints: 900 15 10 10 (Gratuito) (24H)
Online Card Complaints (in Spanish) Form
• Online Bizum Complaints (in Spanish) Form

Insurance helpline:

• Non-Life Claims – Customer Service: 911 69 74 70 / 900 90 66 80
• Any matters related to your policy (except Non-Life Claims) – Customer Service: 919 55 19 99 / 900 90 65 60

FAX

• Central: 950 25 48 48

POSTAL ADDRESS

• Caja de Crédito de Petrel
  C/ San Bartolomé, 2
  03610 Petrer (Alicante)